· 03:47
Here’s your podcast-ready summary and key points:
🎙️ Summary:
In his searingly relatable essay, “Take This On-Call Rotation and Shove It,” Scott Smitelli blends satire, soul-baring honesty, and technical insight to call out toxic norms around on-call rotations in the tech industry. Through the lens of “Alex,” a composite every-engineer, he exposes the hidden costs—mental, emotional, and physical—of 24/7 support systems that are unpaid, unacknowledged, and sometimes unnecessary. With references as varied as Sir Mix-A-Lot and Franz Kafka, Scott makes one thing painfully clear: on-call work is work, and it should be treated—and compensated—as such. Is it really essential that an engineer miss a birthday dinner just to confirm a Kafka broker has enough disk space? Or is our devotion to uptime quietly breaking us?
🔑 Key Points:
🚨 On-Call Is Work (Even If It’s “Just in Case”):
On-call rotations require employees to significantly alter their lives—limiting travel, social events, sleep, and even lawn mowing. Even without being paged, the ever-present possibility intrudes on normal life.
💵 Most Engineers Aren’t Paid for It:
Despite being crucial to business continuity, on-call duties for exempt employees often go uncompensated. Smitelli argues this is grossly unfair: “Handling on-call load is work… Work should be compensated.”
🧠 It Messes with Your Mental Health:
Pages often come at the worst times—during meals, live events, or sleep—and reprogram your brain’s relationship with your devices. Many people report anxiety, exhaustion, or symptoms similar to PTSD from persistent on-call duty.
⏰ System Is Broken by Design:
Too many organizations see on-call as a cost-saving measure rather than a workload that deserves investment. Even “automated” alerts rarely respect an engineer’s life. As Smitelli puts it, “Nothing cleans up noisy alerts like making them expensive to generate.”
✍️ Kafka, Yes—Literally and Figuratively:
The comparison between Apache Kafka and Franz Kafka becomes chillingly poetic as Smitelli describes the absurd bureaucratic nightmares, pointless toil, and alienation baked into modern on-call systems.
🏥 Not All Fields Treat It This Way:
Unlike doctors, building superintendents, or HVAC technicians—who are typically compensated for on-call duties—tech workers often aren’t. He points out: “The difference is that the people in those industries are fairly compensated.”
🧾 Fair Practices Do Exist:
Recommendations from Smitelli include:
⚖️ Know Your Worth, Use Your Voice:
Engineers should ask potential employers tough questions about on-call expectations and advocate for fair compensation. “You—yes, you—are worth something,” Scott reminds us.
🛑 Hard Truths for Management:
Managers who dismiss engineers voicing distress risk team morale, burnout, and attrition. Smitelli recounts his own fallout: “I made an offhand comment… and my manager essentially told me my feelings were wrong.”
⌛ Time Is Limited:
With ~4,000 weeks in an average life, Smitelli ends with this poignant question: “How many of those weeks do you want to spend in the shadow of a pager?”
🧠 Extra Insight:
Scott’s article draws heavily on real-world pain, and the anecdotes hold up when compared to accounts from engineers on platforms like Hacker News, Reddit (r/sysadmin, r/devops), and Twitter. Multiple studies (see: PagerDuty’s annual State of DevOps report) confirm that on-call burnout remains rampant and largely unaddressed in tech culture. His call for compensation echoes widely-held frustrations in an industry long allergic to labor protections.
📌 Takeaway:
On-call work in tech is exploitative unless it’s recognized as real labor with real costs. And if an outage is important enough to wake someone at 3 a.m., it should be important enough to pay them fairly.
💥 Favorite Quote:
“The business might lose money… if somebody is not around all the time to handle any technical fault. It then follows that this person—this lowly on-call engineer—is like an insurance policy. But here’s the key difference: Insurance policies have premiums that cost something.”
🎯 Suggested Follow-Up Reads or Products:
🎙️ Outro:
If you’re an engineer who’s been staring at a blinking incidents dashboard at 2 a.m. wondering, “Why am I doing this?”—this article might be the validation you didn’t know you needed. Maybe it’s time to finally ask: What would your life look like... if you weren’t always waiting for the next beep?
End of episode.
Link to Article
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